Customer Feedback

‘Thank you very much for your advice, which is very helpful. I would like to say that I have been extremely impressed with your service; the speed at which you have processed my referral and the way you have kept me up to date at all stages has been excellent. Thank you‘

Private Sector Partnerships Manager, London Council

‘The service has been working really well and is a vast improvement on what we were doing before. I have been using CLIP and I think that the two regional HR Coordinators find this particularly useful to keep an eye on where cases are up to without having to call me.‘

HR Advisor, Business Services

‘I have recently been diagnosed with an arthritic hip (as a consequence of a childhood illness) and have been referred to the Force's Occupational Health Unit. Not only have I been exceptionally well looked after, recommendations and implementations have been made that will support and strengthen my leg and will hopefully prevent further deterioration. Without sounding too gushy, particular thanks must go to the following….‘

Employee, Police Force

‘Thank you again for providing a broad and yet very detailed view of the services of Health Management in such a friendly and understanding way. You definitely left a very positive image of Health Management and I look forward to contacting you in the near future with regard to increasing your provision‘

HR Manager, University

‘Please pass on my sincerest thanks to the Consultant for this most concise and in-depth report. It is very much appreciated in the circumstances.‘

HR Manager, FTSE 100 Company

‘Hello!! Just to say thank you all very much and this really has been a lovely place to work!.. I will pop in before I leave for Spain!!.‘

Emily, HML Clinical Team Administrator

 

Review Comments from a multi-national IT services corporate:

Administrators - Sarah Keep is very professional and always willing to help. She is flexible in her approach to meet business demands when an urgent appointment or response is required.

Physicians – I like the fact that we can call the consultant for more information if the report needs further clarification

The service I have received from HML has been very good. I find the doctors are also now inclined to call as well before writing their reports to check on matters or discuss any additional points.

General comments:

Quick call back from a Doctor when required Sufficient level of detail contained in reports Quick turnaround of referrals One of the plus signs for me is that whilst they are waiting for reports or data for reports, they keep me informed virtually on a weekly basis of the status. In terms of customer service they are fast, the turn around for appointments is usually quick .‘

‘I’m sad not to be working with you any more. I really enjoyed it.‘

Retired OH Physician

‘We had approximately 70% staff turnout which was great, and staff fed back positive comments which I would like to pass on. It was with your involvement that this day was a success, both Ian and I thank you immensely. Look forward to working with you in the future.‘

HR Learning & Development Manager, Public Sector

‘We were all very happy with the visit and Elizabeth was very punctual, professional and helpful and left us with a very positive impression of your company, as did your own organisational skills.‘

Quality Manager, FTSE 250 Company

‘Hi Debbie, a big thank to you all at Health Management for taking the time and looking after the HR team yesterday, they have all returned singing your praises.‘

HR Operations Manager, National Charity

‘I really enjoy working for health management and am excited to be part of the company’s growth.‘

One of our Clinical Team Administrators

‘The information sheets drafted by Health Management e.g. on TB, blood borne virus, asthma have been well received by managers and Human Resources. The helpline has been well used by health and Safety and Human Resource colleagues with prompt and practical suggestions supplied by the “on call” Physician. Their administration on invoices and booking appointments is excellent. The staff are always helpful.‘

OH Project Manager, large public sector client

‘Health Management have proved to be a reliable and conscientious supplier.‘

OH Project Manager, large public sector client

‘Our assigned Physician is both highly qualified and experienced. He offers cost efficient solutions and resolves conflicts to ensure effective health and well being at work outcomes.‘

OH Project Manager, large public sector client

‘They are committed to supplying a quality and timely service and have engaged with Human Resource managers in constructive dialogues to ensure they meet service needs without compromise to the integrity of the service.‘

OH Project Manager, large public sector client

‘Many thanks Kerry. We really appreciate Health Management having processed this report so quickly.‘

Clerk to the Council, University

Consolidated Health Management feedback

Multi National IT Consultancy (c 10,000 employees) Feb 2007

‘Please will you pass on my thanks to Dr Thornton for his excellent report. I think that the report is very comprehensive and helpful. Thanks again.‘

Personnel Manager, Central Government

‘Sharon is the most helpful person I have to ever speak to. She is a credit to your organization.‘

Probation service, customer satisfaction survey

‘On a final note I am sure you can tell I am very happy with the service and there is no comparison.‘

HR Manager, International Security Firm

‘Thank you for sending this report to me... and for the excellent service given, it has been appreciated.‘

Advisor, Government Agency

‘Please can you send my huge thanks to Dr Steve Waters and to the team for all your effort with the report. It has been valuable in helping us to reach a decision.‘

HR, Mobile Phone Company

‘Had excellent support on specific case from Clinical team‘

Regional HR Conference Organisation

‘'I believe Health Management went above and beyond their level of service which was very much appreciated, thank you '‘

HR Manager, Mobile Company

‘'The recent Wellbeing programme was greeted very well by the majority of our employees after initial suspicion by a few. The general feeling was that all were pleased to take part and asked if we could do this on an annual basis….The whole exercise went very well. The team attending our site were extremely helpful and courteous. Nothing was too much trouble for them, even when we were here in the early hours of the morning to accommodate the night shift. I have not received any bad feedback which is excellent'‘

HR Manager, National Media PLC

‘'Exceptional level of service as usual from HML team - very supportive'‘

HR Manager Construction Industry

‘'Service is already comprehensive. HML are very helpful and competent at what they do'‘

Line manager, Brick manufacturer

‘'The communication is good, I have been kept informed of progress with referrals and advised promptly on a number of medical situations to date.'‘

Branch Manager, Courier Firm

‘'The standard of this report is excellent, if you can pass this onto Alasdair'‘

FTSE 100 Company, HR Manager

‘I would like to thank you and your colleagues for your help yesterday and also Dr Emsley. The report was just what we needed and has been a great help to us. We have now been able to act before our GM goes off on holiday. Once again Many thanks.‘

HR Manager, national magazine publisher.

‘Sarah, Many thanks for your prompt dealing with this. I am very impressed at the speed at which you have turned this around. Once again a big thank you‘

HR Director, FTSE 100 PLC

‘Superb service yet again‘

Assistant Personnel Manager, Public sector customer

‘Many thanks for this. I will definitely advertise your services at my next company. Your organization has provided an excellent quality of service and you have really helped us manage our sickness absence cases‘

ER Manager, large blue chip organisation

‘Thanks for all your help. I will be recommending you as a provider for any future companies‘

HR Manager, National Construction Company

‘I find Kerry Keeley very helpful and professional‘

HR Manager, Hospital Services